euroclear - United Kingdom | 2025-03-28 09:41:00

“We have people at heart, and business at mind.”

Why Euroclear? We understand that our people are our greatest asset. The different skills that our employees propose are directly tied to our global achievements. We are devoted to cultivating an inclusive culture that embraces diversity and aspire to be an outstanding workplace for all.

We are an organization that values people and is well-known in global markets. As a trusted provider of post-trade services, Euroclear brings together participants from around the world to facilitate the transfer of money and securities. Join us and make a meaningful impact in the financial markets while pursuing your personal and professional goals.

Our company has a worldwide presence, with over 6000 employees. We foster a culture of excellence and ongoing growth. Join our international team and be part of a vibrant and diverse organization that supports your personal and professional development.

Responsibilities

• Handling client queries via email and by telephone.
• System monitoring to ensure any service disruptions are identified and managed quickly, safely and the appropriate actions are taken to avoid reoccurrences.
• Providing a proactive service to clients by understanding their business processes and their use of Euroclear’s Systems.
• Align with Euroclear`s policies regarding regulations from within the financial industry, specifically CSDR & GDPR.
• Advancing client or system issues to relevant teams to aid the smooth operation of Euroclear’s services.
• Supporting relevant contingency procedure situations, ensuring that all business requirements are met.

Our values for people who are successful in this role:

• Prioritising the success of the team.
• A keenness to learn, are professional and forward thinking.
• Strong interpersonal, communication, and organizational skills, paying close attention to detail.
• Good analytical skills and an ability to calmly comprehend and resolve customer queries.
• Have basic competent IT skills in Microsoft office packages.
• Do the right thing; even when no one is watching or there is an easier alternative.
• Approach all situations positively, responsibly and constructively.
• Are self-motivated, pay attention to detail, and want to make a difference.

Our standard working hours are from 09:00 to 17:00. However, there may be times when you will need to work longer hours based on the situation. Additionally, there may be occasional shift work between the hours of 04:45 to 12:15 and 15:00 to 22:00.

Application Submission: Please submit your CV with a Coversheet summarising:

• Why you are interested in this particular position?
• What abilities, skills, or experiences make you suitable for the role?

About Euroclear

Working together, winning together

At Euroclear, teamwork is at the heart of everything we do. To promote openness and communication we have open offices, flexible working, a collaborative online platform spread over 15 different locations and a casual dress code. We continuously strive to do things better but also inspire our people to make finance fun. Working together is winning together!

Our values:

Respect

Our diversity stimulates thinking and creativity. We treat each other with respect and trust. We listen to clients and colleagues. We express and consider dissenting views.

Effective

We focus solely on what matters for clients and adds customer value to the company. We use our resources and each other`s time efficiently.

Accountable

Over and above our personal contributions, we are committed to the end result and take the initiative to do what is needed. We do what we say. At all times, we are courageous and honest.

Client First

We are proud to provide the right solution for our clients. We are proud to deliver what we promise.

Helpful

Across teams, divisions and locations, together we drive success by helping each other, learning from our mistakes and sharing ideas and solutions.

Great Place to Work for All

We believe that our people are our strength. The diverse talents that our employees offer, are directly linked to our global success. We are committed to creating an inclusive culture that celebrates diversity, and strive to be a Great Place to Work for All.

All qualified applicants will be considered for employment, regardless of their race, religion, colour, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, neurodiversity, disability, or any other aspect that makes them unique.

If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

For more information please visit: https://www.euroclear.com/careers

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