jpmorgan-chase-%26-co. - Tempe, AZ, United States | 2024-07-24 01:34:15

Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.

As a Remarketing Service Coordinator in Auto Finance, you will motivate new and existing auto dealers to use Chase Auto Finance for indirect retail/leasing financing. You will deepen lease-end relationships between Chase Auto and our Manufacturing Partners’ Dealer; Aston Martin Financial Services, Jaguar Financial Group, Land Rover Financial Group, Maserati Capital USA, McLaren Financial Services, Rivian and Subaru Motors Finance.

Job responsibilities

• Train retailers on use of private label sites; inform dealers of policy and procedures 
• Act as liaison between retailers and Chase internal partners
• Follow up with retailers on committed purchases and ensure timely retailer payoffs to ensure prompt customer account closure and quick title release to purchasing retailer
• Perform the following functions such as sign dealers to the program in the local market, interface directly with all dealer personnel
• Use reporting data to demonstrate to retailers missed opportunities to purchase off lease units upstream
• Increase retailer enrollment rate for private label and Chase floorplan purchase capability
• Document retailer contacts, issues, resolutions and exceptions in SalesForce 
• Correspond daily via phone and email with retailers and Dealer Relationship Managers to ensure timely response and expedited issue resolution

Required qualifications, capabilities and skills

• Demonstrated ability to establish and maintain internal/external partner relationships
• Excellent verbal and written communication skills
• Advanced time management, organizational and prioritization skills to meet business objectives

Preferred qualifications, capabilities and skills

• 1 year lease auto product experience
• 1 year escalations  
• Ability to analyze performance data and recommend improvement opportunities
• Ability to manage multiple priorities
• PC skills (Microsoft 365, Excel, Microsoft Word, PowerPoint, Sales Force) 

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