Workplace Solutions Applications Support QA
As an Applications Support team member within the Workplace Solutions team you`ll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You`ll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you`ll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you`ll have the opportunity to develop professionally —and to grow your career in any direction you choose.
Job Responsibilities
- Investigate production code issues with a focus on fast resolution
- Perform and/or assist with code root cause analysis to resolve long-term issues and prevent re-occurrence
- Organize and contribute to incident postmortems. Drive to constantly improve processes
- Provide strong reporting skills, providing key data and metrics to management
- Triage production issues as part of the support team
- Understanding of high-availability, fault-tolerant, scalable, and distributed systems
- Work closely with Architecture and Delivery Teams to ensure minimum issues (bugs, performance, etc.) within the software
- Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members
- Participate in a front-of-the-line team for production issues and their resolution
Required qualifications, capabilities and skills
- Previous Equity Shares Admin experience
- Experience in Production Support and incident management
- Ability to organize and plan work independently in a rapidly changing environment
- Ability to multi-task and context-switch effectively between different activities and teams
- Experience with Database and Software Analysis
- Strong analytical and problem-solving skills
- Excellent interpersonal skills in handling internal and external customers
Preferred qualifications, capabilities and skills
- Jira Atlassian software knowledge
- Knowledge of monitoring tools (Grafana, New Relic, Pingdom)
- Logging (Graylog, Splunk, Datadog)
- Incident & Alert Management - OpsGenie
- Development background (ideally in C#)
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