Security Operations Centre (SOC) Assistant

undp - Yerevan, Armenia | 2024-07-30 16:59:39

Background

 
Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
 
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The Security Operations Centre (SOC) is a cost-shared resource, established to support the safety and security of personnel, premises, assets and operations working for various organizations covered by the United Nations Security Management System (UNSMS) In Armenia. The SOC Assistant monitors, facilitates and coordinates the communications of data and voice messages using the security communications system (SCS), within all operational areas of the country.

Additionally, the SOC Assistant’s responsibilities include maintaining administrative data supporting security communications, such as aggregating contact data for UNSMS personnel, offices, vehicles and emergency services.

This position is supporting key functions and operations of the United Nations. The SOC Assistant is required to respond to and assist callers in need of immediate assistance. The SOC Assistant will have the responsibility to pass key information and instructions in a timely manner to UNSMS personnel and others, as required.

Under the overall guidance of the Security Adviser UNDSS Armenia, the SOC Assistant is responsible for supporting the UNSMS with the daily operations of the SCS. 
 

 Duties and Responsibilities
 
Provide operational support:

•    Receives, transmits or relays security and safety messages and information on behalf of the Designated Official/Security Adviser/Field Security Assistant (as applicable) via all identified means of communication to personnel.

•    On receipt of notifications of security and safety incidents, escalates these via the appropriate and defined channels for follow-up and support.

•    Using the SCS, monitors the movement of field missions, as defined by the Security Risk Management (SRM) process and appropriate local standard operating procedures (SOPs);

•    Based on the local SOPs, facilitates the provision of immediate support to the UNSMS personnel involved in security or safety incidents, alerts the response and support functions through the appropriate and defined channels, gives the necessary feedback and input to the personnel involved in the incidents, maintains the communication link to personnel, acts in an overall supportive role. Records all information and communications related to these incidents.

•    Notifies the respective UNSMS organization security focal points when their personnel are involved in a security or safety incident.

•    Monitors the usage of the SCS and ensures it is used according to established SOPs; guides personnel on appropriate behavior when using the SCS.

•    Verifies the operational status of the SCS to ensure that personnel can use or access the SCS and that the SCS is functioning properly. Reports any anomalies to the appropriate authority for further action or guidance.

•    Undertakes personnel headcount in accordance with instructions from the Designated Official /Security Adviser /Field Security Assistant (as applicable), or an established SOP in a timely and accurate manner.


Provide security administrative support:

•    Maintains the contact and residence details of all UNSMS personnel and their eligible dependents (and if applicable contact details of implementing partners), and the contact details of premises and vehicles;
•    Maintains the UN warden lists;
•    Maintains the contact details of the response team emergency services and support structures of host government, local authorities and contracted private security companies; directs personnel to the nearest one during times of security or safety incidents.
•    Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications.
•    Prepares and submits reports, as directed by the most senior security professional.


The incumbent performs other duties within their functional profile as directed by the Supervisor and/or Security Adviser/Field Security Associate.

    
Institutional Arrangement

The SOC Assistant reports to the UNDP Operations Manager, under overall guidance of the UNDSS Security Adviser related to security matters.


 Competencies


Core:
 
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
 
 
Cross-Functional & Technical competencies:
 
Security Services (Security incident management and monitoring): Ability to provide adequate response to security incidents/events 
Security  Services (Security policy awareness and implementation): Knowledge of security policy concepts and ability to apply to strategic and/or practical situations
Security  Services (Security risk management): Ability to assess threats and risks, identify and oversee implementation of mitigation measures, including ability to design and test security plans 
Business Management (Risk Management ): Ability to identify and organize action around mitigating and proactively managing risks 
Business Management (Communication): Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.
Business Management (Customer satisfaction/client management): Ability to respond timely and appropriately with a sense of urgency, deliver timely and quality results, to understand and fulfill customers’ needs.  Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients` immediate requests. Ability to anticipate client`s upcoming needs and concerns.
 
 
Required Skills and Experience

 
Education:
  • Secondary education is required.
  • A University degree in Military Studies, Security Management, or a relevant field will be given due consideration, but it is not a requirement.  
  • Applicable security, police and/or military training is desirable.
     
Experience:
  • Minimum of 4 years (with high school diploma) or 1 year (with bachelor’s degree) of relevant working experience in operational communications, security, preferably in the military or police context or related field of work is required.
  • Experience in the use of operational communications and direct interaction with a broad range of clients is required. 
     
Required skills:
  • Experience and good understanding of computer-based tools such as MS Office Suite and other computer-based, web and smartphone applications.
  • Proven records of listening skills, including ability to understand different accents. 
  • Experience and knowledge of security and incident protocols. 

Desired skills:

  • Prior working experience within the UN system, international NGOs/organizations is desirable. 
  • Experience with radio, satellite and web-based communications is an asset.
  • Demonstrated ability to work effectively as part of a collaborative team and process is desired. Demonstrated experience in operational resilience is desired.
     
Required Language(s): 
  • Fluency in English and Armenian languages is required.  

Female candidates are encouraged to apply

 
 
Disclaimer

 

 
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 

 
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

 
Applicant information about UNDP rosters

 
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

 
Non-discrimination

 
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

 
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 

 
Scam warning

 
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