HR Operations Specialist - Associate
Central Employee Experience Team provides a full range of Human Resources (HR) operational services covering employee life cycle, including, but not limited to payroll, employee benefits administration, on- and offboarding, data management, time & attendance tracking.
As an HR Operations Specialist in Central Employee Experience Team, you will be responsible for providing advisory support on HR matters related to benefits and time and attendance. You will be required to adhere to established processes and guidelines in support of the internal and external stakeholders. As part of your daily duties, you will interact with employees at various levels on a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail, empathy, ability to troubleshoot, sense of ownership and accuracy of work while maintaining a high-quality standard and ensuring data integrity.
Job responsibilities
- Supports employee request process, coordinates resolution of queries and escalations where needed, partners with the HR Business Advisors, Employee Relations, Payroll, and other HR functions on any ad-hoc projects
- Tracks and processes HR-related invoices
- Supports benefits administration
- Administrates of Leave of Absence process
- Compiles various reports and documentation to support in-location team
- Supports resolution of a broad spectrum of queries from both HR partner teams and employees
- Ensures detailed SOPs are documented for all work streams. Monitoring ongoing maintenance to ensure current
- Engages in HR Service Delivery (HRSD) projects and new book of work items, as required
Required qualifications, capabilities, and skills
- At least 5 years of experience in an operational role within HR administration/services area
- Ability to prioritise and manage own workload in a pressurised and deadline driven environment, operating within tight timeframes
- Strong project management skills, organizational skills, attention to detail
- Ability to build and leverage a strong network of partnerships across multiple locations and with the external vendors
- Strong Excel and PowerPoint skills and working level knowledge of Word desired
- Ability to run with several tasks concurrently, ensuring that all tasks are always seen through to resolution whilst maintaining a high degree of accuracy
- Strong interpersonal skills with the ability to deal with employees across all levels of the organization in a sensitive manner
Preferred qualifications, capabilities, and skills
- Good command of French language
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