Customer Success Manager (Oracle Guided Learning)
Job Description and Requirements
Drive maximum adoption of Oracle Guided Learning (OGL) and therefore renewals while identifying OGL expansion opportunities through the establishment and continual nurturing of high value relationships with OGL customers.
Develop long term partnerships with our OGL customers to ensure they remain successful by realizing the full value of their investment in the Oracle Cloud through the use of OGL. As a trusted advisor, the CSM will ensure OGL customers continue to use, renew, and expand their existing contracts with Oracle Customer Success Services (CSS).
Customer Success Manager Role
The Oracle CSS OGL Customer Success Manager is to support the Oracle Cloud Application success throughout the customer lifecycle. This is an exciting opportunity to participate in and help shape our customers’ journey through leveraging OGL.
Work is non-routine and situationally complex, involving the management of the ongoing OGL customer requirements.
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