jpmorgan-chase-%26-co. - New York, NY, United States | 2024-08-09 23:08:43

Come join us and influence our teams!

As a Data Science Director, in our Customer Analytics Team, you will lead a team to produce analytics to understand our customer base, and build strategic segments and archetypes for business decisions. 

Job Responsibilities:

• Deliver the Customer Continuum across lines of business segmentation to understand customer financial needs and behaviors 
• Work closely with Finance and Strategy partners to develop frameworks used to identify best customers and cost benefit analysis marketing and experience investment decision making.
• Leverage data across lines of business to understand opportunities to deepen customer relationships and size opportunities to increase segment-level profitability.
• Partner with Digital, Product, and other teams to define customer level attributes to be used across Consumer and Community Banking.
• Develop requirements to build segment level dashboards and reporting, identify critical KPI`s and partner across the Consumer and Community Bank organization to identify improvement opportunities
• Manage, coach, and develop a team of 10 to deliver the Segmentation and Customer Analytics roadmap.

Required qualifications, capabilities and skills:

• BS or MS degree in related disciplines, i.e., Computer Science, Engineering, Mathematics, Statistics, Data Science; 10+ years’ experience in data and analytics, or related consulting in consumer financial services, with a proven record of high performance
• Strong financial knowledge of NPVs calculations and how to incorporate into analysis used for decision making.
• Demonstrated experience of Machine Learning and AI applications, with a record of delivering analytics that drive business value
• Experience capturing and analyzing requirements (internal and external) and translating them into a viable product
• Experience working with agile development teams on scalable, cloud-based SaaS solutions
• Experience in stakeholder management and building effective operating models in complex organizations
• Strong team leadership and interpersonal skills, with an emphasis on teamwork and coaching junior team members

Preferred qualifications, capabilities and skills:

• Master’s Degree, MBA preferably
• 4-5 years of professional work experience in Data Modeling in the financial industry and 3+ years of Management Consulting experience (McKinsey, BCG, Bain, Accenture etc.)
• A good understanding of financial markets, instruments, and products
• Experience in segmentation and cluster analytics desirable

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