Technical Support Specialist (f/m/d)
About the Role
How you will contribute
· End User Support: Provide first and second level support for all end device equipment, including laptops, desktops, mobile devices, printers, and barcode scanners.
· Diagnostic Support: Offer first and second level diagnostic support for the System and Network Engineering Teams and the Service Desk, supporting the plants with issues related to desktops, WAN, LAN, and servers. Capture and maintain site-specific network, server, and end device documentation.
· Documentation: Create and update work instructions for new tasks or as existing tasks evolve. Ensure all documentation is in the proper format and stored in the location identified by the TSS team lead.
· Global On-Call Support: Participate in the global support on-call rotation to support various geographic DP World plants. Be available for on-call support, answering calls promptly and connecting to the DP World network within 10 minutes of notification.
· Alert Monitoring: Monitor emails for alert notifications from the service desk and resolve or escalate issues as required.
· Change Management: Provide change management support during the weekend when on call.
· Process Adherence: Participate in, enforce, and follow DP World’s change, incident, and problem management processes. Escalate issues to the Service Desk following predefined procedures.
· Security Compliance: Adhere to DP World’s security processes, proactively identify security issues, and escalate these to the TSS team lead or appropriate manager. Follow DP World’s purchasing processes, ensuring all IT equipment is properly tracked throughout the hardware lifecycle.
· Onsite Support: Provide onsite support for new site launches and server/network refreshes.
· Other Duties: Perform other duties as assigned.
What you will bring
- Education: A qualification in Computer Science or equivalent professional training and Attention to Detail: Solid attention to detail with the ability to create and document processes and procedures accurately.
- Communication Skills: Good verbal and written communication skills for effective interaction with internal IT colleagues, business leaders, and the external audit community.
- Work Environment: Ability to work in a busy environment with a positive approach while maintaining a high degree of confidentiality.
- Organizational Skills: Excellent organizational and problem-solving skills.
- Technical Knowledge: Strong understanding and working knowledge of desktop hardware, operating systems, and software.
- Networking and Server Knowledge: Good understanding of network systems and protocols, as well as server hardware and operating systems.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
We’re rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
The DP World family comprises of syncreon, Imperial and P&O.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
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