Proposed Interview Date: Week Commencing 30 September 2024

Closing Date: Sunday 25 August 2024

Contract Type: 2 x Permanent, 1 x Temporary until 17 August 2025

Salary: FC5 £25,829.49 - £28,251.00 (Pro-Rata)

Working Pattern: 36 hours per week (2 permanent posts)/18 hours per week (1 temporary post) (for all 3 posts, there will be a requirement to work a fixed 36 hours for the first 6 weeks whilst undergoing initial training.)

Location: Bankhead Central, Glenrothes

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Job Details

All posts are within Financial Wellbeing & Revenues.

1 x full time and 1 x part time post are in the Benefits Team where you will be responsible for assessing entitlement to Council Tax Reduction, Housing Benefit, Education Benefits and Discretionary Housing Payments.

You will also be involved in the assessment and billing of Council Tax.

1 x full time post is in the Council Tax Team where you will be responsible for the assessment, billing and collection of Council Tax.

While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.

You will earn a competitive salary and have access to a range of benefits, including:

• Pension scheme.
• Access to and support with training opportunities and qualifications for the job.  This includes one to one training. E-learning and training from external providers relating to the regimes detailed above and systems utilised by the team.
• The development opportunities would enable the successful candidate/s to obtain the necessary ability to gain experience in Information Management.
• Local and national discounts including supermarkets, restaurants and retail!

The Person

You will be required to take a proactive approach to managing your workload and have previous experience of working to targets and timescales. You should be able to demonstrate the ability to comply with complex legislative requirements processing benefit claims and assessing Council Tax liability. You should have excellent customer service skills.

You should have experience in a financial/customer service background dealing with customers by phone and correspondence. Educated to SCQF level 5 which includes National 5 or SVQ level 2 or Standard Grades at Credit level or equivalent in a business/customer service background.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
• Directorate Information - Council Department information
• Social Media - Search for more `Fife Council Jobs` on Facebook or follow us on Twitter @FCJobsOfficial.

We are currently shaping our future workstyles however, in light of current advice, we are introducing blended home/office working that will include office access days each week with homeworking for the remainder of your working time.

For further information please contact: Kevin Hunter - [email protected]