hertz - Los Angeles, CA, United States | 2024-08-09 05:23:18

A Day in the Life:

The Damage Resource Manager is the initial point person for all administrative and analytical functions within operations at a zone level. They will oversee zone systems, vending, record management, and purchases. This individual will also be a second review for body damage and salvage agreements, as well as the escalation point for Maintenance Managers who need support in working with vendors. 

 

Salary range starting at $64,000/yr

What You’ll Do:

• Drive damage collection financial results for their respective zone
• Manually research each damage charge (VDA estimate and Glass) for their respective zones in QCS, FileNet, and Case Manager systems
• Develop and distribute reporting on Pre-Rental Photos
• Drive performance and compliance on Pre-Rental Photos
• Develop and distribute reporting on Insurance Compliance
• Drive performance and compliance on Insurance compliance
• Develop and distribute reporting on QCS estimating compliance with claims data
• Review all damage liquidation and salvages for debit card violations for their respective zones
• Review closed claims to ensure no errors occurred resulting in a loss of collection
• Perform site visits to ensure locations are following all processes to ensure collectability of damage
• Develop and lead in person and virtual training on all aspects of damage collection to the field in their respective zones

 

What We’re Looking For:

• 3+ years’ experience in Rental Car or Damage processing
• 2+ years’ prior management preferred
• Bachelors in Business or related field preferred 
• Moderate experience with Microsoft Suite and QCS a plus
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Ability to influence
• Flexible and adaptable; ability to work effectively in ambiguous situations 
• Excellent verbal and written communication skills  
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
• Ability to drive process and organizational change.
• Ability to motivate teams and keep a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

 

What You’ll Get:

• Up to 40% off any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

 

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