dp-world - Basel, Switzerland | 2024-08-15 18:36:03

The Global Business Integrations Manager Freight Forwarding is responsible for leading and overseeing the successful integration of systems between DP World Logistics and new and existing customers. This role ensures that customer’s integration requirements are thoroughly understood, documented and met through strategic planning, coordination, and execution of system integration projects. The director collaborates with cross-functional teams, including commercial, product, operations, IT, and other internal functions, to deliver seamless, efficient, and high-quality solutions to our customers. 

System Integration Management:

• Foster client dependencies through system capabilities including but not limited to Order Management, EDI and API integrations, linkage of operations systems, custom reporting, and web-based dashboard development
• Analyse data to identify problematic areas and suggest improvements
• Plan and implement supply chain system integration projects.
• Develop requirements and global standards for system integrations
• Liaise with other internal functions to make decisions for operational activities and set strategic goals
• Collaborate directly with IT and Operational professionals to implement effective and efficient solutions
• Understand the requirements of existing customers to ensure their needs are being adequately documented and met.
• Support Sales in acquiring new customers with business expertise when it comes to system integrations
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Use and create client analytics to identify improvements and efficiencies with regards to system integrations
• Perform root cause analyses for customer challenges; present and oversee the execution of timely logic-based resolutions
• When necessary, travel to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction
• Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
• Ensure all company policies and regulatory requirements are adhered to
• Always act as an ambassador for DP World when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned 

Key Deliverables 

• Business Implementation Framework
• Continuous improvement plan
• Customer solutions and business implementation concepts 

 

Communication and Working Relationships;

Internal: Commercial teams, air and ocean freight operations, branch managers, tech team

External: Customers, Vendors, Application and System providers

 

Qualifications, Experience and Skills 

• Master`s degree in Logistics, Supply Chain Management, or a related field.
• Proven experience in system integrations in the logistics industry.
• Strong organizational skills (prioritize, plan, assign and control).
• Good knowledge of EDI and API standards, protocols, and supply chain visibility applications.
• Project management skills with the ability to plan, execute, and monitor projects
• Strong understanding of air and ocean freight operations and regulations.
• Goal and team driven, good motivator and facilitator to ensure that set targets are achieved.
• Exceptional communication and leadership abilities.

 

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