Primary position

Objectives

1. To achieve faster turnaround of rake & containers
2. Ensuring proper documentation related to S/line, customs, and Railways. 
3. To ensure compliance related to EXIM, customs & Railways. 
4. Ensuring Proper Customer Correspondence and relationship
5. Ensuring Operational KPIs are achieved.

• Customer satisfaction
• Operational requirements
• Rail operations

• Operational Safety
• Inter/Intra/External dept communication and relationships

1. Responsible for smooth and safe operations in yard, rail & warehouse (EXIM/Domestic).
2. Ensure timely gate in and gate out operations as per SLAs.
3. Ensure to prepare various reports & showing with concerned in time.
4. Ensure there should not be any revenue leakages.
5. Plan to utilize equipment optimally and its proper management.
6. Ensure to bring efficiency in operations by providing best timely service to customers.
7. To have zero customer complaints.
8. Cost saving initiatives. 
9. To follow safety and security norms of the company strictly and its implementation on the ground.
10. To maintain relationships with internal employees as well as with external vendors/ Customers/ Govt. authorities.
11. To follow strictly the SOPs of Yard, Rail & warehouse operation
12. Ensure proper entries in the Yard and Operation Software. 
13. Maintain and manage inventory both container and cargo. 
14. Ensure timely loading/unloading of Train as per TAT.
15. Overall responsibility for Warehouse operations.
16. Understand the process and undertake activity to ensure execution at optimum cost. 
17. Managing Teams off-roll and on-rolls within the Shift for peaceful working. 
18. Maintaining Customer Level Operations SLA
19. Maintaining HSE Standard and submission of reports.
20. MIS and Productivity Monitoring.

1. Good Communication skills in English language, both oral and written.
2. Qualification – Graduate / Experience - Minimum -5 years.
3. To have very good knowledge of word, excel & PPT as well as Software.
4. Prior experience in similar / related role will be preferred.