External Communications for Payments Vice President
For both our employees and our businesses, we are leading success in a diverse culture with a commitment to creating an environment where everyone feels like they belong. Positions within Chase provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.
As a Vice President for External Communications within the Payments division, you will be instrumental in promoting both proactive and reactive external communications initiatives that highlight Chase`s payments business and aid in safeguarding the firm`s reputation. Reporting to the Head of Functional Communications, your role will involve close collaboration with leaders in our payments business, colleagues in Chase`s Connected Commerce business, and across Chase`s internal and external communications teams to enhance key messages for consumers, customers, and employees. Furthermore, you will have a significant role in supporting crisis communications and reputation management efforts, working closely with the firm`s public affairs, government relations, regulatory affairs, regional PR, legal teams, and others.
Job Responsibilities:
- Lead both proactive and reactive communications efforts for payments at Chase
- Develop and deliver clear and concise audience-first communications
- Represent the firm in communications working groups for payments with key external partners
- Lead connectivity and collaborate closely with key internal stakeholders and partners in our payments, government relations, regulatory affairs, and legal on issues impacting or payments business
- Interact with PR agencies and vendors to support communications efforts
- Draft talking points, briefing documents, bylines and other written materials, as needed
- Conduct research and help track down facts in close collaboration with internal teams
Required qualifications, capabilities, and skills:
- 7+ years of relevant external communications experience in a large, matrixed organization or within a PR agency
- Proven experience with reputation management or crisis communications
- Familiarity with tech, digital payments and other relevant media publications, blogs and opinion makers
- Excellent presentation and writing skills
- Experience working cross-functionally and collaborating with team members across business and staff areas at all levels to achieve goals
- Experience interacting and building relationships with journalists to provide accurate and timely information
- Ability to thrive in a fast-paced environment with multiple assignments and priorities
- Team player with an enthusiastic attitude and entrepreneurial spirit who is eager to learn, contribute and make an impact
Preferred qualifications, capabilities, and skills:
- Experience working within the payments industry
- Experience in crisis communications, including managing issues impacting customers
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