Product Support Director - Oracle Autonomous Database
References
https://www.oracle.com/database/what-is-a-cloud-database
https://www.oracle.com/database/what-is-autonomous-database.html
https://www.oracle.com/database/autonomous-database.html
The successful candidate should be widely regarded as a expert in their current role and demonstrate the ability to work with the team in resolving complex problems or identifying acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The candidate should be adept at building relationships across organizations and leveraging these relationships to resolve cross-product issues. The successful candidate will have excellent communication skills, both verbal and written and must be comfortable interacting with Executives and Senior Management. The role requires also a good flexibility covering some weekend responsibilities.
RESPONSIBILITIES:
- Works directly with customers
- Participate in weekend rotation and shifts
- Participates in initiatives that improve overall service and documentation quality
- Drives improvements in service quality
- Serves as Situation Manager on highly sensitive proactive and reactive Customer issues
- Consults with Management in directing resolution of critical Customer situations`
- Achieves knowledge transfer with teammates through: Development and Delivery of Formal Team Training sessions, Formal Mentoring, Creation/Review of Knowledge Repository Articles
- Promotes the technical and professional development of others, i.e. mentoring others
- Analyzes work load, determines best practices and implements changes to improve productivity
- Proactively contribute to increasing the teams efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities
Educational Qualification
Degree in a relevant field from a recognized university
B Tech / M Tech / BE / MCA / MSc or B.Sc Computer science
TECHNICAL SKILLS:
- Operating system knowledge
- Good working knowledge of Database internals, DB Performance, RAC, ASM, Networking, Virtualization
- Good understanding of Support and Oracle diagnostics tool sets
- Application Server/Weblogic Server
Work Experience
- 12+ years of experience
- Working knowledge in Oracle Database and Oracle cloud or any other leading cloud technologies.
Career Level - M4
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