Rent Officer
Proposed Interview Date: Week Commencing 16 September 2024
Closing Date: Sunday 8 September 2024
Contract Type: Permeant (3 posts)
Salary: FC6 £28,251.00 - £31,179.34
Working Pattern: 36 hours per week
Location: various locations within Fife
Supporting Statement
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement
Job Details
The three positions are based in various Fife locations, with the successful candidates being responsible for collecting rent arrears in a specific area within one of the 7 Fife Localities. There is an expectation you will travel to your given area regularly to liaise with colleagues and meet tenants in their homes and in the local office environment.
Responsibilities include:
• The collection of rent and maximisation of income by means of communication with tenants and liaising with our colleagues in the Housing Benefit Assessment Team, Housing Area Teams, and our Third Sector Partners. You will be working closely with our colleagues in the Housing Service in a joined-up approach maximise tenancy sustainment and the collection of rent arrears
• Engaging with customers in their homes or Fife Council offices to discuss and negotiate repayment of rent arrears and other monies owing to Fife Council. Ensuring that correct decisions are made when taking recovery action and initiating legal proceedings
• Implement legislation, guidance, and procedures to correctly assess the tenants financial circumstances which will maximise income for both Fife Council and our tenants. Ensure all payments of rent are received, and any arrears and/or overpayments are managed appropriately.
• Taking a proactive approach to managing workloads and engaging with our customers, including home visits and office interviews. Ensuring a high level of accuracy and that timescales are met.
The Person
A good working knowledge of DWP Benefits and rents would be advantageous along with experience of working with the public would be beneficial. You should also possess a high standard of communication skills and be a confident in IT applications, displaying the ability to use various packages effectively.
Educated to SCQF level 6, which includes Highers or SVQ level 3 or equivalent in a financial/customer service background
Further Information
- Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
- How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
- Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
- Directorate Information - Council Department information
- Social Media - Search for more `Fife Council Jobs` on Facebook or follow us on Twitter @FCJobsOfficial.
For more information, Please Contact: Andrew Donald, [email protected]
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