Customer Quality Engineer
Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.
Garrett is the true pioneer of automotive turbocharging dating back more than 60 years and continues today as the world`s leader in turbo technology solutions and an experienced supplier of electric boosting products and automotive software to support passenger cars, commercial vehicles and off-highway equipment. With a worldwide footprint of engineering centers, testing labs and manufacturing facilities, Garrett serves all major automotive companies to implement key differentiated technology offerings.
To provide a first point of contact for the Customer about quality related issues. Collect root cause analysis data and provide corrective feedback to prevent line stops due to quality issues. Responsible for ensuring that the products produced meet quality standards required to minimize quality costs and maximize customer satisfaction whilst ensuring that procedures and processes are adhered to.
Responsibilities:
- Representing clients interests in the organization on the quality of both products to 0 km and during the warranty period;
Decide locking / unlocking delivery of quality problems that impact customer;
Coordinates and conducts activities at the plant, associated approval processes for new products according to specific conditions required by clients.
Reply actions specified by PEP phases 5-9; - Participate in activities certification process modifications / product, checking compliance with the specific requirements of customers;
Coordinates setting up teams to analyze incidents impacting client and establish corrective actions;
Responsible for implementation of immediate protective action if customer complaints received;
Collaborate with counterparts in other plants of the company by transferring information about customers and how to handle problems; - Evaluate the effectiveness of corrective and preventive actions initiated as a result of defects impacting customers;
Coordinate analysis of products returned by the customer. Coordinates customer visits and factory audits;
Maintains and updates the reporting system and database client on quality issues;
YOU NEED:
- University degree mechanical profile, the car/engine;
- Minimum of 3 years of experience in technical field / Minimum of 2 years of experience in quality and customer relationship
- Experience with 8D Analysis, PFMEA, FMEA, Fishbone/Ishikawa, Root cause analysis, 5 Why, IATF 16949:2016
BENEFITS
- Meal tickets
- 13th salary
- Private medical insurance
- A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
- Extended health insurance for employees and dependents
- Dental care
- Online and offsite shopping discounts
- Private pension
- Vacation vouchers
- Transportation: Metrorex/STB monthly subscriptions or Fuel card
- Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)
LEARN & DEVELOP
- Extensive online and on-site training programs
- Support for Green Belt Six Sigma Certification
- Peer2Peer Training program: learn and teach one another, offer advice, and engage
- Career growth & promotion opportunities
- International work environment
RELAX & WELL-BEING
- Friendly working environment, alongside talented and dedicated people
- Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
- 26 vacation days per year for all our employees
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