oracle - ZAPOPAN, JALISCO, Mexico | 2024-08-22 04:28:04

As a member of the IT-Support organization, your focus is to provide technical help for oracle employees 24x7x365 support. This position is specifically designed to help cover a portion of our weekend shift. This involves resolving technical questions regarding the use of and troubleshooting for system hardware, operating systems, applications, and networks. As a primary point of contact for IT-support to oracle employees, you are responsible for providing advice and assistance to solve technical issues usually by remote diagnosis on the phone or via chat support in a timely manner. 

Qualification/Requirements

 Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+

• Willingness to work weekends (flex scheduling)
• Ability to diagnose and resolve general technical issues (on Win, macOS, Linux) 
• Good analytical skills to troubleshoot and fix hardware, windows and applications issues
• Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following areas (SME):
  • Windows OS (Ver 10 or above), related hardware, and typical applications
  • macOS (Monterrey or above), related hardware, and typical applications
  • MS Exchange Clients
  • Cloud Infrastructure and Concepts
  • IT Security and Data Protection
  • Powershell
  • Network
  • Linux/Unix OS
• ONE or more proven skills in the following areas: (preferred skills):
  • Devops
  • Agile Methodologies
  • ITIL/ITSM
  • Python
  • Java
  • Oracle APEX
  • SQL
  • PHP
  • etc.
• Should be capable of multitask
• Strong customer skills and customer oriented
• Should have excellent communication skills English/Spanish (Oral & Written)
• Should be smart, enthusiastic and a good team player
• Experience working on ticketing tsystems
• Ability and willingness to work in an environment providing 24x7x365 support
• Position based in Guadalajara, Mexico (is required to work from our office location)

Career Level - IC2

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