Security Operation Centre Clerk

undp - Accra, Ghana | 2024-08-23 20:01:57

Background

 
Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

 
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

 
Job Purpose and Organizational Context

Serving in shift-system at a 24/7 Security Operation Centre which maintains a radio and telephone communication regime with all UN staff in the Area of Operation. The Security Operation Centre Clerk will be of assistance to UN staff and dependents. 

In line with the country Security Risk Management (SRM), the United Nations system in Ghana created Security Operation Centers (SOC) in Accra and Tamale with the primary responsibility of ensuring the safety and security of all UN staff, dependents and property.  The created Security Operation Centres are designed to operate on 24x7 basis.

The position is fully funded by UN agencies in Ghana through the Local Cost Shared Security Budget.  The SOC Clerk will provide radio communication/security support to staff and dependents in all UN Agencies.  The SOC Clerk will work under the supervision of the Field Security Associate, Radio Technician and Security Advisor for Ghana. 
 

Duties and Responsibilities


1.    Assist in Security Operation Centre
  • Receive, process, record and pass all security related information to the appropriate quarters through the normal communication channels.
  • Inform the Supervisors immediately of any incident/accident;
  • Maintain communication link with the security agencies (police and military) with a view to providing the necessary assistance to UN staff members and receiving updated information on security matters;
  • Register and forward all e-mail messages and messages deposited during working and off-duty hours;
  • Accurately identify exact location/grid references of all incident/accidents and pass information to the Supervisors and the police;
  • Maintain both electronic and manual register;
  • Brief the incoming duty security operation assistant on all events, especially pending cases for which action is to be taken.
  • Perform radio checks, as directed by the SA / ASC / Local Security Assistant (LSA) and Security Operation Centre Supervisor.
  • Maintain up-to-date records of all security section supplies; 
  • Conduct residence security surveys

2.    Provision of Security Support
  

  • When required, assist police during investigations in all security related incidents involving UN staff
  • Provide relevant assistance to visiting staff members requiring assistance through radio or telephone channels.
  • Keep the SA /ASC / LSA and Security Operation Centre Supervisor informed of any information or incident that could have a bearing on the security of staff and property;
  • Prepare and conduct security briefings;


3. Assist in maintaining Security Communication Equipment 

  • Ensure that all communication equipment (i.e. VHF and HF radios, fax mobile and land-line phones) are in perfect working conditions before the start of duty;

4.           Provide Administrative Assistance

  • Assist with preparation of UN IDS and Access badges when on day shift. 
  • Perform any other tasks as assigned by the SA / ASC / LSA and Security Operation Centre Supervisor.
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
 
Competencies
       
Core  
Achieve Results LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovation  LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
Learn Continuously LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
Act with Determination  LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion  LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

Cross-Functional & Technical competencies 

Thematic Area Name Definition
Business management  Risk management      Ability to identify and organize action around mitigating and proactively managing risks
Business management  Communication  Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally through media, social media and other appropriate channels.
Security Services Security risk management Ability to assess threats and risks, identify and oversee implementation of mitigation measures, including ability to design and test security plans
Security Services

Security incident management & 

monitoring

 Ability to provide adequate response to security incidents/events
Security Services Security crisis management & response Knowledge of crisis management and response arrangements as well as the ability to prepare for, respond to, support/manage security crisis events
Security Services Physical/premises security design, implementation and management Ability to conduct accurate premises assessments on UN facilities to ensure appropriate mitigation measures are in place. Ability to design, support the implementation and test physical security systems for UNDP premises
Agenda 2030: People Gender Women, Peace, and Security

 

  


 
Required Skills and Experience

 Education:
  • Secondary Education is required.
Experience:
  • Minimum of 3 years (with secondary education) of relevant work experience in telecommunication, Security or related field is required.
  • Experience and Good knowledge of UN Security Communication System (GSM, VHF, Sat phone, Eta) is desired.
  • Prior experience with the UN system or an international NGO is desirable.
  • Demonstrated experience in attention to details. (Ability to accurately record, interpret, and relay information under various conditions, ensuring clear and precise communication at all times)
  • Solid computers skills (MS Word, Excel, Access and PowerPoint) are required. 
  1. Language requirements (Required / Desired)
  • Fluency in English Language is required. 
  • Fluency in Ghanaian language is required. 
Disclaimer

 
 
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

 
Applicant information about UNDP rosters

 
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

 
Non-discrimination

 
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

 
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 

 
Scam warning

 
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