NetSuite Functional Solutions Consultant - ACS (managed services)- Products Vertical
Functional Solutions Consultant - NetSuite ACS- Products Vertical
Job Description
The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with Retail, Wholesale Distribution, or Manufacturing vertical market expertise. This direct-hire position can be home-office based in most major US and Canadian cities and requires moderate travel.
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!
As part of the Advanced Customer Support Architect Team, this role provides technology leadership, oversight, and guidance in full life cycle implementation of large-scale NetSuite, including services targeted to ensure pre and post-go-live services to ensure ongoing success of NetSuite solutions with a focus on stability, performance, and scalability.
Responsibilities include:
Participate in the identification and documentation of customers’ NetSuite requirements leveraging our proprietary methodology
- Participate in driving the approach to remediate gaps, and consensus with the Customer
- Use strategic design decisions while building solution and architectural recommendations
- Work with customers to remediate highest priority challenges
- Lead customers and partners through the appropriate use of NetSuite leading practices ensuring these are factored into designs for standard and customized features
- Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services team
- Gain and exhibit subject-matter expertise, thought leadership, working with the Product organization to ensure new product feature changes and capabilities are understood and adopted by customers and partners.
- Define detailed functional requirements for automations, integrations, and data migrations
- Work with our technical team to design and unit test automations and integrations
- Perform quality reviews of deliverables developed by other team members
- Continue to increase product knowledge and pursue relevant certifications
Career Level - IC4
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