Casual Receptionist/Clerical Assistant/Cashier
Proposed Interview Date: Tuesday 24 September 2024
Closing Date: Wednesday 11 September 2024
Contract Type: Casual
Salary: FC3 £12 per hour
Location: Madras College Community Use, St Andrews
Supporting Statement
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.
Please consider and demonstrate the following when completing your Supporting Statement:
- Ways in which you have demonstrated that you can work effectively as part of a team.
(Consider the following: how you have built positive relationships built on trust and respect; how you communicate with others; how you use your initiative to meet targets and achieve goals.)
- Ways in which you have worked with others to meet customer needs & expectations.
(Consider the following: how you have delivered great customer service; how you measure customer satisfaction; how you have developed a customer focused culture in the workplace.)
- Ways in which you have demonstrated your ability to be flexible and open to change.
(Consider the following: how you have helped deliver change in the workplace; how you have promoted your organisations vision, values, and aims.)
- Ways in which you have used your knowledge, problem solving skills and professional understanding to find solutions to problems.
(Consider the following: How you have provided an efficient front-line service to members of the public; how you have provided a high standard of customer care by communicating through handling telephone calls, emails, and visits from the public.)
Job Details
We are seeking an enthusiastic and customer-focused individual to join our team at Madras College Community Use as a Casual Receptionist. The position requires flexibility to cover staff absences, with shifts available Monday to Friday evenings (5.30pm - 10pm) and Saturday mornings (9.30am - 2pm).
Madras College Community Use is a team dedicated to making a wide range of our facilities accessible for learning, leisure, and cultural events. Partnering with various organisations, we deliver an inclusive programme of activities, including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training. Additionally, we offer spaces for meetings, celebrations, and community events in our near new modern venue. More information about Madras College Community Use can be found at https://sway.cloud.microsoft/r7uA2BWiPMBOAiOP?ref=Link.
As a Casual Receptionist, you will report directly to the Admin Support Officer, Sarah Barclay and play a key role in providing excellent customer service. Your responsibilities will include engaging positively with customers and service users, responding to enquiries via telephone, email, and face-to-face interactions, and inputting onto our Leisure Information Management System.
You will be responsible for delivering an efficient reception service, adhering to established procedures, and ensuring customer care policies are upheld.
You will follow service guidelines and health and safety policies, and you must be familiar with associated risk assessments and standard operating procedures. Additionally, you will be part of a wider area team providing administrative and clerical support to Community Use.
Key duties include maintaining registers and waiting lists, cashing up and reconciling cash against booking sheets and registers, handling and resolving customer complaints, comments, and compliments, and escalating issues as needed.
For more detailed information about the role and the type of candidate we are seeking, please refer to the role profile linked below.
The Person
We are looking for an enthusiastic and self-motivated individual who can work independently as well as part of a team. The ideal candidate will have effective communication skills, a strong customer focus, and a positive, "can-do" attitude.
The successful candidate must also:
- Be educated to SCQF level 4.
- Be confident and composed when interacting with people at all levels.
- Be flexible and able to work on their own initiative.
- Demonstrate excellent team working skills.
- Have a good understanding of IT and be capable of using various internal systems.
Further Information
- Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
- How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
- Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
- Directorate Information - Council Department information
- Social Media - Search for more `Fife Council Jobs` on Facebook or follow us on Twitter @FCJobsOfficial.
For further information please contact: Sarah Barclay - [email protected]
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