norwegia-refugee-council - Kandahar, Afghanistan | 2024-08-21 18:05:37

Purpose of the Job

The purpose of the ICT Officer position is to provide support on specific technical competences related to program and support development. 

You can read more about this position at Job Description & NRC Grade Structure 

Generic responsibilities

• Ensure adherence with NRC policies, tools, handbooks and guidelines
• Implement delegated support function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents 
• Promote and share ideas for improvement of the support function
• Ensure proper filing of documents 

Specific responsibilities

• Provide full IT support and Provide network solutions for NRC Kandahar Area Office, Active Directory structure, remote control/support, firewall, antivirus installation and other relevant software & hardware. 
• Pro-actively recognize requirements of NRC Kandahar, area Office employees and provide training for network users. 
• Ongoing network implementation occasioned by opening/closing of NRC Kandahar Area Office & Guesthouse.
• Analysis of problems, finding and delivering permanent solutions to problems, pro-actively troubleshooting and providing durable solutions to re-current problems. 
• Submission of both weekly and monthly reports on all activities achieved during the past month/week.
• Ensures IT procedures & policy are followed in NRC Kandahar, Area Office & Guesthouse.
• Provides IT support & help desk facility.
• Different software configuration and installation.
• Maintain IT equipment and software inventory weekly and Filing IT item damage reports.
• Handover of IT items; managing IT stock; taking the repairable IT items to workshop.
• Back-up of data regularly/systems.
• Online control of IT system in NRC Kandahar Area Office. 
• Server configuration guided by ICT Coordinator. 
• Trouble shooting and protection the NRC network systems against Mal wares, ad wares, Malicious & virus’
• Update Windows, anti-virus/malware software, and other software with patches and new version
• Implement and administer the office network according to HQ Field IT Policies and Procedures
• Supervise installations performed by third parties such as cabling, Internet connection, etc.
• Implement and enforce security on the network and prevent misuse of the IT resources
• Set up and ensure reliable Internet connectivity
• Configure and install workstations, printers, client software etc. 
• Regular service and maintenance of ICT Accessories in quarterly.
• Control, management and tracking of all ICT assets.
• Any other activities assigned by the supervisor

Generic professional competencies: 

• Bachelor in IT or Computer Science. 
• Three years’ working experience in IT field.
• Experience from working ICT field in a humanitarian, INGO, UN agencies, ISPs  
• MCSE, MSCA, CCNA, CompTIA, MCP Course/Certification will be plus point. 
• Provide basic training to end users on both hardware and applicable software.
• Very good knowledge and understanding of Windows 2003, 2008 2012, 2016 and 2018 Server, Active Directory, windows domain environment – DNS, DHCP, TCP/IP, remote control, Dell/HP, Cisco, Networking. Back up data system.
• A+ Hardware with Networking.
• Good knowledge of anti-virus and Cisco firewall / Devices software
• Good Knowledge of Cisco & Microsoft network environment.
• understanding of other IT matters – Office 2010,2016, windows 10, e-mail PST, OST, File knowledge 
• Having Ability to install and working with different Operating systems 
• Good communication, Organizational, team working and interpersonal skills
• Fluency in English language – written and spoken (fluent), Pashto and Dari

Behavioral competencies

• Critical Thinking
• Analyzing
• Empowering and building trust
• Communicating with impact and respect
• Planning and delivering results
• Durable solution finder

We Offer

• Monthly Salary based on NRC Afghanistan Salary Scale.
• Mobile Phone with Top up Credit card.
• NRC will cover staff plus four (4) depended for medical insurance.
• Pension Allowances on monthly basis.
• Leave and Holidays according to Afghanistan Labor Law.

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